Frequently Asked Questions

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!

Why do I have to provide my date of birth when paying?
Children under the age of 16 are not allowed to set up an account or to purchase video games from our website. Please understand that we request your date of birth for this reason. Additionally, there are age restrictions on many of the games.