Frequently Asked Questions

Top 3 FAQs

1. Why do I need to create a new Kalypso account or use my current Kalypso account to log into the website?
  • Benefit from unbeatable prices and special discount offers in our online shop
  • Stay up to date with our newsletter
  • Access to our support form for technical customer service
  • Helpful tips and discussions in our community forum
  • All your Kalypso games in one place at a glance
  • Get the authorisation to comment on news items as a member of the Kalypso Community
2. Will my sensitive credit card details be saved on the website?
No! We never come into contact with your credit card details. This information remains encoded, and is transmitted directly to the credit card provider responsible for dealing with the payment.
3. How do I create a DxDiag?
In order to provide you with the best possible support, we need information about your system, such as the operating system, processor, graphics card, sound card, drive, and driver versions. On Windows systems, you will find this information in the DxDiag file.
DirectX diagnosis:
Proceed as follows to start the DirectX diagnosis program ("DxDiag"):
1. Click on "Start" in the task bar and then on "Run". Alternatively, you can also press Windows+R.
2. Enter "dxdiag" (without inverted commas) and click on OK.
3. You will see all the relevant information in the window that appears.
4. Left-click on "Save All Information" to create a text file with the name "dxdiag.txt".
5. Please attach this text file to your inquiry.

Thank you for your assistance!

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!