Frequently Asked Questions

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!

Top 5 Questions

How do I use my Steam activation code to activate a product on Steam?
Please follow these instructions:
Start the Steam program and register with your Steam account.
Then click on the games menu item in the top bar.
Now select "Activate a Product on Steam...".
Then follow the instructions in the window to complete the process.
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How do I use my Steam activation code to activate a product on Steam?
Please follow these instructions:
Start the Steam program and register with your Steam account.
Then click on the games menu item in the top bar.
Now select "Activate a Product on Steam...".
Then follow the instructions in the window to complete the process.
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How do I access my purchased Steam activation codes?
As soon as you have completed payment, your purchased Steam activation code(s) will be displayed in your account overview.
The Steam activation code(s) will also be emailed to your registered email address.
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How do I redeem my voucher code?

How do I receive my Kalypso Community voucher?

If you already have registered an account via the Kalypso Game Launcher, you may just log in with your existing email address and passwort and complete your account registration. If you do not have an existing account, please sign up for a new account on the Kalypso Shop. Please be sure to subscribe to the newsletter via the registration form or your account management, afterwards.

After your subscription has been completed and was confirmed via email, you will receive your voucher code in a second email. If you didn’t receive an email (please also check your spam folder), please contact our customer support through the support form or via email to support@kalypsomedia.com.

How do I redeem my voucher?
Please proceed as follows:

1)     Add your chosen product(s) to your shopping cart

2)     Click on the cart symbol in the top-right corner, and then on "Redeem voucher" in the side bar

3)     Redeem your voucher code under "I have a voucher".

*Minimum Order Value is 10 USD/EUR/GBP. The Kalypso Community voucher is valid until 12/31/2020 and can be redeemed while purchasing digital PC & Mac games (Steam), available at the Kalypso Shop.. Please note that only one voucher can be used per order. Kalypso Media reserves its right to change, limit or end promotions and deals without further notice at its own discretion.

You will find further conditions for the use of vouchers in our Terms of Sale.

You have got more questions? Please see our FAQs!

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New Questions

My 32-bit game won't start on my Mac
With the Catalina update, support for 32-bit software has been discontinued for MacOS on a system-wide basis. Once the Catalina update is installed, these titles will no longer run.
If you own a 32-bit game and wish to continue playing after the release of macOS 10.15 Catalina, you can install macOS Mojave, or another earlier version. This can be done either by not upgrading your operating system, or by installing a hard disk partition with an installation of macOS 10.14 Mojave or another earlier version (please refer to Apple's Disk Utility User Guide for more information).

This change will affect the following products:
  • Tropico 5
  • Tropico 4
  • Tropico 3
  • Pole Position 2012
  • Omerta: City of Gangsters
  • Wings! Remastered Edition
  • Anna

Note: Tropico 6, Dungeons 3 and Sudden Strike 4 are not affected by the Catalina update.
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Is it possible to change the email address associated with my Kalypso Community Account?

You can change the current email address linked to your Kalypso Community Account at any time – either by changing it yourself in your account settings (1) or by contacting our support team (2). Please see below for further instructions:

 

(1) Log in with your current email address and password via https://www.kalypsomedia.com/account/profile. You can then change your email address by clicking on "profile settings".

Note: If you are logging in on the website for the first time, you will be asked to complete your profile in order to update your Kalypso Launcher Account, which will give you full access to the new Kalypso Community Account system. As a welcome bonus, you will receive a discount voucher that can be applied against purchases in the Kalypso Shop.

 

(2) Contact our customer support team by emailing support@kalypsomedia.com. Note: With this method, you will need to validate yourself as the owner of the account, e.g. by contacting us directly from the email address that is currently linked to your account.

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How do I create a Steam account?
In the Steam application:
You can create a new Steam account by clicking on the following link and downloading Steam.
http://store.steampowered.com/about/
Then click “Create New Account” at the bottom of the registration box.

Via the Steam website:
Visit the following website:
https://store.steampowered.com/login/
Then click "Join Steam".
Fill out the form, and then click "Create my account".
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How do I create a Steam account?
In the Steam application:
You can create a new Steam account by clicking on the following link and downloading Steam.
http://store.steampowered.com/about/
Then click “Create New Account” at the bottom of the registration box.

Via the Steam website:
Visit the following website:
https://store.steampowered.com/login/
Then click "Join Steam".
Fill out the form, and then click "Create my account".
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What are the advantages to linking my Steam account to my Kalypso account?
The "Steam library" gives you direct access to all your Steam games from Kalypso. By joining the Kalypso Community, you can manage your collection of Kalypso digital games at any time and in any place. Plus, you can launch the games directly from your Kalypso account once they have been installed.
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Answer not found?
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