Frequently Asked Questions

Please follow these instructions:
Start the Steam program and register with your Steam account.
Then click on the games menu item in the top bar.
Now select "Activate a Product on Steam...".
Then follow the instructions in the window to complete the process.

Please follow these instructions:
Start the Steam program and register with your Steam account.
Then click on the games menu item in the top bar.
Now select "Activate a Product on Steam...".
Then follow the instructions in the window to complete the process.

Please install the following:
Net Framework 4.5.1
http://www.microsoft.com/en-us/download/details.aspx?id=42643
Visual C++ Redistributable 2010 (ATTENTION: only for 64-bit operating systems)
http://www.microsoft.com/download/en/details.aspx?id=14632
DirectX Web Installer
https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35
Repair Tool
http://www.microsoft.com/en-us/download/details.aspx?id=30135

As soon as you have completed payment, your purchased Steam activation code(s) will be displayed in your account overview.
The Steam activation code(s) will also be emailed to your registered email address.

The "Steam library" gives you direct access to all your Steam games from Kalypso. By joining the Kalypso Community, you can manage your collection of Kalypso digital games at any time and in any place. Plus, you can launch the games directly from your Kalypso account once they have been installed.

With the Catalina update, support for 32-bit software has been discontinued for MacOS on a system-wide basis. Once the Catalina update is installed, these titles will no longer run.
If you own a 32-bit game and wish to continue playing after the release of macOS 10.15 Catalina, you can install macOS Mojave, or another earlier version. This can be done either by not upgrading your operating system, or by installing a hard disk partition with an installation of macOS 10.14 Mojave or another earlier version (please refer to Apple's Disk Utility User Guide for more information).

This change will affect the following products:

• Tropico 5
• Tropico 4
• Tropico 3
• Dungeons 2
• Pole Position 2012
• Omerta: City of Gangsters
• Wings! Remastered Edition
• Anna

Note: Tropico 6, Dungeons 3 and Sudden Strike 4 are not affected by the Catalina update.

You can change the current email address linked to your Kalypso Community Account at any time – either by changing it yourself in your account settings (1) or by contacting our support team (2). Please see below for further instructions:

 

(1) Log in with your current email address and password via https://www.kalypsomedia.com/account/profile. You can then change your email address by clicking on "profile settings".

Note: If you are logging in on the website for the first time, you will be asked to complete your profile in order to update your Kalypso Launcher Account, which will give you full access to the new Kalypso Community Account system. As a welcome bonus, you will receive a discount voucher that can be applied against purchases in the Kalypso Shop.

 

(2) Contact our customer support team by emailing support@kalypsomedia.com. Note: With this method, you will need to validate yourself as the owner of the account, e.g. by contacting us directly from the email address that is currently linked to your account.

In the Steam application:
You can create a new Steam account by clicking on the following link and downloading Steam.
http://store.steampowered.com/about/
Then click “Create New Account” at the bottom of the registration box.

Via the Steam website:
Visit the following website:
https://store.steampowered.com/login/
Then click "Join Steam".
Fill out the form, and then click "Create my account".

In the Steam application:
You can create a new Steam account by clicking on the following link and downloading Steam.
http://store.steampowered.com/about/
Then click “Create New Account” at the bottom of the registration box.

Via the Steam website:
Visit the following website:
https://store.steampowered.com/login/
Then click "Join Steam".
Fill out the form, and then click "Create my account".

Children under the age of 16 are not allowed to set up an account or to purchase video games from our website. Please understand that we request your date of birth for this reason. Additionally, there are age restrictions on many of the games.