Frequently Asked Questions

Top 3 FAQs

1. Why do I need to create a new Kalypso account or use my current Kalypso account to log into the website?
  • Benefit from unbeatable prices and special discount offers in our online shop
  • Get the chance to win fabulous prizes when you subscribe to our newsletter
  • Access to our support form for technical customer service
  • Helpful tips and discussions in our community forum
  • All your Kalypso games in one place at a glance
  • Get the authorisation to comment on news items as a member of the Kalypso Community
2. Will my sensitive credit card details be saved on the website?
No! We never come into contact with your credit card details. This information remains encoded, and is transmitted directly to the credit card provider responsible for dealing with the payment.
3. Which versions of the games can I purchase in the Kalypso shop?
You can only purchase digital versions of the games for the Steam games platform from the Kalypso shop. You can add any video game to your shopping cart with a "PURCHASE" or "ADD TO CART" button. Upon completing your purchase, you will receive instant access to the activation code and be able to download the game on Steam.

There are also game versions on the website that cannot be purchased through Steam, but that are available directly from retailers such as Amazon, PlayStation Store, Android Store, or Xbox Store.

Whether digital Steam versions, downloadable versions, or packaged retailer versions, you'll find your favorite Kalypso games in your desired format in the Kalypso shop.

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!