Frequently Asked Questions

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!

How do I redeem my voucher code?

How do I receive my Kalypso Community voucher?

If you already have registered an account via the Kalypso Game Launcher, you may just log in with your existing email address and passwort and complete your account registration. If you do not have an existing account, please sign up for a new account on the Kalypso Shop. Please be sure to subscribe to the newsletter via the registration form or your account management, afterwards.

After your subscription has been completed and was confirmed via email, you will receive your voucher code in a second email. If you didn’t receive an email (please also check your spam folder), please contact our customer support through the support form or via email to

How do I redeem my voucher?
Please proceed as follows:

1)     Add your chosen product(s) to your shopping cart

2)     Click on the cart symbol in the top-right corner, and then on "Redeem voucher" in the side bar

3)     Redeem your voucher code under "I have a voucher".

*Minimum Order Value is 10 USD/EUR/GBP. The Kalypso Community voucher is valid until 12/31/2020 and can be redeemed while purchasing digital PC & Mac games (Steam), available at the Kalypso Shop.. Please note that only one voucher can be used per order. Kalypso Media reserves its right to change, limit or end promotions and deals without further notice at its own discretion.

You will find further conditions for the use of vouchers in our Terms of Sale.

You have got more questions? Please see our FAQs!