Frequently Asked Questions

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!

How do I preorder games and when can I access my game?
Video games that have not yet been published have "Pre-Order" in the name of the product item. You can also purchase these pre-order items in the Kalypso shop, and you will also have immediate access to the activation codes. The activation code can be redeemed on the Steam digital platform right away. However, the digital game cannot be downloaded until the day it is released on Steam.