If you need help with a game or have got technical issues, we're here to help with a number of different levels of support. Below you will find a list of our services detailing how we may be able to help you.
Please see the most frequently asked questions section for a list of common queries, information and solutions for your Kalypso account, the Kalypso Shop and a range of technical issues.
Our great Kalypso community ('El Presidente's finest!') might already have the answer to your question. Browse through the forums or create a new thread asking for help.
Support Ticket System
If you need help with a technical issue and can't find a solution on our forums or the FAQ, please submit a request using the form shown below. You can also follow up on the status of a request in our ticket system by clicking on 'Helpdesk'.
If you would prefer to speak by phone, please give us a call!
+49 6241 506 19 00
Our phone support is available on weekdays, daily from 10 am to 5 pm CEST.
Complete the form below to submit a ticket to our online helpdesk.
If you are having technical problems with games for Windows, Mac, or Linux, please attach a system diagnosis if possible, as this will help us to resolve your problem more quickly. You will find instructions for the system diagnosis for Windows, Mac, and Linux.