Frequently Asked Questions

Do you have any questions that aren't answered in our FAQs? Our technical customer service department will be happy to help. Please log in to your Kalypso account so our technical customer service can assign your request correctly. The support form is HERE!

Top 3 FAQs

1. Kalypso Launcher is not working
2. I am having problems with Windows 10
If you are having problems with Windows 10, proceed as follows:
- Right-click on the game icon in your installation directory.
- Click on "Properties".
- Select the "Compatibility" tab, and under "Compatibility mode" check the "Run this program in compatibility mode for" checkbox
- Now select "Windows 7" from the drop-down menu.
- Further down, under "Settings", activate the check box "Run program as administrator".
- Now click on "OK" and then start the game again.

3. How do I use my Steam activation code to activate a product on Steam?
Please follow these instructions:
Start the Steam program and register with your Steam account.
Then click on the games menu item in the top bar.
Now select "Activate a Product on Steam...".
Then follow the instructions in the window to complete the process.
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